Thomas, plumber: "I follow up on quotes from WhatsApp, in 30 seconds"
Thomas runs a plumbing business in Lyon. For 3 months, his Bridge Agent has handled quote follow-ups, appointment reminders, and website updates — all from his phone.
Thomas, a plumber in Lyon — 3 months with Bridge Agent
Thomas runs a small plumbing business with two apprentices. Before Bridge Agent, he'd come home from a job site in the evening and still spend an hour replying to emails, following up on quotes, and updating his schedule.
The turning point
*"I had 8 quotes pending. I knew some clients were just waiting for a nudge to confirm. But after a full day on site, that's the last thing I felt like doing."*
A friend tells him about Bridge Agent. He books a discovery call.
Getting set up
Within 24 hours, his agent is configured on WhatsApp. Two main use cases:
1. Quote follow-ups
Thomas simply sends: *"Follow up on quotes with no reply for more than 5 days"*
The agent identifies the relevant quotes, sends personalized follow-up emails, and Thomas gets a summary.
2. Appointment reminders
The day before each job, the agent automatically sends the client a confirmation text. The result: missed appointments dropped by 80%.
Results after 3 months
What he takes away from it
*"What won me over is that it talks like me. I send a message like I would to a colleague, and the agent gets it. No need to learn anything."*
---
Thomas started with the Essential plan at €29.99/month. His agent is available on WhatsApp and the web interface. [Start your free trial.](/signup)
Ready to transform your IT management?
Discover how Bridge Agent can automate your infrastructure in just a few minutes.