Privacy Policy

Our commitment to protecting your personal data

Data controller

The controller responsible for processing your personal data is:

ARSCORE

Société par Actions Simplifiée (simplified joint-stock company, SASU)
32 rue Quentin Barré
02100 Saint-Quentin, France
Email: [email protected]

Data we collect

Identification data

  • • First and last name
  • • Email address
  • • Password (encrypted)
  • • Account creation date

Usage data

  • • Connection and activity logs
  • • AI conversation history
  • • Configuration settings
  • • Billing and subscription data
  • • Uploaded files and documents

Technical data

  • • IP address
  • • Browser type and operating system
  • • Approximate geolocation data
  • • Cookies and similar technologies
Legal basis for processing

Contract performance

Processing your data is necessary to provide the Bridge Agent services you have subscribed to.

Legitimate interest

Improving our services, security, fraud prevention and compliance with our legal obligations.

Consent

For the use of non-essential cookies and sending marketing communications (with the option to withdraw).

How we use your data

Your data is used to:

  • • Create and manage your user account
  • • Provide automation and AI services
  • • Process payments and manage subscriptions
  • • Provide customer and technical support
  • • Improve our services and develop new features
  • • Ensure security and prevent abuse
  • • Comply with our legal obligations
  • • Send you important communications about the service
Data sharing

Technical partners

MongoDB Atlas

Database hosting - France

Scaleway

Web hosting - France

Stripe

Payment processing - United States/Ireland

OpenAI

Artificial intelligence services - United States

Protection guarantees

All our partners are selected for their compliance with international security standards and adhere to strict contractual data protection clauses.

Data retention

Active account

For the entire duration of your subscription

After termination

30 days (automatic deletion)

Billing data

10 years (legal obligation)

Security logs

1 year maximum

Your rights

Under the GDPR, you have the following rights:

Right of access

Find out what data we hold about you

Right to rectification

Correct inaccurate data

Right to erasure

Request the deletion of your data

Right to portability

Retrieve your data in a standard format

Right to object

Object to certain types of processing

Right to restriction

Limit the use of your data

Data security

We implement appropriate technical and organizational measures to protect your data:

  • • Encryption of data in transit and at rest (AES-256)
  • • Two-factor authentication available
  • • Data access strictly limited to authorized personnel
  • • Continuous monitoring of access and suspicious activity
  • • Regular, secure backups
  • • Regular security testing and audits
  • • Staff training on data protection
Cookies and similar technologies

Essential cookies

Necessary for the site to function (authentication, security, session preferences).

Analytics cookies

Help us understand how you use our site so we can improve it (with your consent).

Managing cookies

You can manage your cookie preferences at any time from your account settings or via your browser settings.

International transfers

Some of your data may be transferred to countries outside the European Union, including the United States, as part of the use of our partner services.

These transfers are governed by appropriate safeguards compliant with the GDPR:

  • • Standard contractual clauses of the European Commission
  • • Security certifications (ISO 27001, SOC 2)
  • • Additional technical and organizational measures
Contact and complaints

Data Protection Officer

Email: [email protected]
Response within 30 days at most

Supervisory authority

If you believe your rights are not being respected, you can contact the CNIL (French data protection authority):
www.cnil.fr

Changes to this policy

This privacy policy may be updated to reflect changes in our practices or for legal reasons. We will inform you of any significant changes by email or via a notification on our platform. The last update date is shown at the top of this page.

Version 1.0 - Last updated: 7/7/2026
    Privacy Policy | Bridge Agent